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Client demanded phone records to audit our billing

Regional midlaw. Major client has asked that we hand over ph...
Razzmatazz Jade Set
  05/18/17
Why would you have any? Verizon keeps them for 18 months now...
rambunctious cuckoldry
  05/18/17
YFWGI
useless soul-stirring nibblets
  05/18/17
is that even permissible under client confidence rules?
passionate maroon pit genital piercing
  05/18/17
this is why any good billing entry with a phone call also ha...
Sable bat-shit-crazy filthpig ape
  05/18/17
...
big federal space
  05/18/17
If there's any discrepancies just say you included time spen...
bossy exhilarant brunch hairy legs
  05/18/17
Their software has a metric for that and flags people who al...
Razzmatazz Jade Set
  05/18/17
why doesn't the client have their own phone records if th...
Stimulating Orchestra Pit
  05/18/17
They started comparing our time entries to their phone logs ...
Razzmatazz Jade Set
  05/18/17
Bullshit.
contagious gay wizard
  05/18/17
Not flame.
Razzmatazz Jade Set
  05/18/17
This is why it's best to never bill just a call. It's always...
heady deer antler volcanic crater
  05/18/17
I've heard that some bill review software picks up on "...
titillating brilliant ratface
  05/18/17
TIMEBUILDER DESTROY TIMEBUILDER RUIN
Magical lodge
  05/18/17
(In the voice of Grimlock from Transformers?)
titillating brilliant ratface
  05/18/17
...
Magical lodge
  05/18/17
Insurance company?
titillating brilliant ratface
  05/18/17
Yes
Razzmatazz Jade Set
  05/18/17
Yes
Razzmatazz Jade Set
  05/18/17
Insane but this is just flame to push the bill down
Hyperactive aquamarine den
  05/18/17
I've never been hired by an insurance company, but I've seen...
titillating brilliant ratface
  05/18/17
Yes they do lots of the more questionable tactics, including...
Hyperactive aquamarine den
  05/18/17


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Reply Favorite

Date: May 18th, 2017 1:10 AM
Author: Razzmatazz Jade Set

Regional midlaw. Major client has asked that we hand over phone records. Apparently so their billing software can check it against our time entries.

FMA this "profession" somehow keeps getting worse

(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333478)



Reply Favorite

Date: May 18th, 2017 1:13 AM
Author: rambunctious cuckoldry

Why would you have any? Verizon keeps them for 18 months now I think but that's just another reason to make all calls by VOIP which is what every firm worth a shit does now. There should be no minute log with VOIP if done right.

(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333496)



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Date: May 18th, 2017 1:20 AM
Author: useless soul-stirring nibblets

YFWGI

(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333517)



Reply Favorite

Date: May 18th, 2017 1:11 AM
Author: passionate maroon pit genital piercing

is that even permissible under client confidence rules?

(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333486)



Reply Favorite

Date: May 18th, 2017 1:12 AM
Author: Sable bat-shit-crazy filthpig ape

this is why any good billing entry with a phone call also has at least one other task listed.

(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333491)



Reply Favorite

Date: May 18th, 2017 7:04 AM
Author: big federal space



(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33334175)



Reply Favorite

Date: May 18th, 2017 1:12 AM
Author: bossy exhilarant brunch hairy legs

If there's any discrepancies just say you included time spent "preparing" for the call in the entry - I do that all the time to get some extra padding in

(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333492)



Reply Favorite

Date: May 18th, 2017 1:53 AM
Author: Razzmatazz Jade Set

Their software has a metric for that and flags people who allocate time this way (in excess of the call time). We're already careful about keeping time accurate for calls with their inhouse people.

(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333643)



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Date: May 18th, 2017 1:13 AM
Author: Stimulating Orchestra Pit

why doesn't the client have their own phone records

if those calls are internal then why would they trust ur phone records not to be padded too

(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333498)



Reply Favorite

Date: May 18th, 2017 1:51 AM
Author: Razzmatazz Jade Set

They started comparing our time entries to their phone logs about six months ago. Now they want to check our calls to opposing counsel, experts, etc.

(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333633)



Reply Favorite

Date: May 18th, 2017 2:38 AM
Author: contagious gay wizard

Bullshit.

(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333839)



Reply Favorite

Date: May 18th, 2017 2:54 AM
Author: Razzmatazz Jade Set

Not flame.

(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333883)



Reply Favorite

Date: May 18th, 2017 2:59 AM
Author: heady deer antler volcanic crater

This is why it's best to never bill just a call. It's always prep work or after work on the same line item

(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333892)



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Date: May 18th, 2017 3:02 AM
Author: titillating brilliant ratface

I've heard that some bill review software picks up on "and" to crack down on combined tasks.

"Call with Expert McExpert, preceded by review of expert report (0.5)"

Your move, software!

(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333896)



Reply Favorite

Date: May 18th, 2017 3:32 AM
Author: Magical lodge

TIMEBUILDER DESTROY

TIMEBUILDER RUIN

(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333946)



Reply Favorite

Date: May 18th, 2017 3:49 AM
Author: titillating brilliant ratface

(In the voice of Grimlock from Transformers?)

(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333971)



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Date: May 18th, 2017 3:58 AM
Author: Magical lodge



(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333986)



Reply Favorite

Date: May 18th, 2017 2:59 AM
Author: titillating brilliant ratface

Insurance company?

(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333890)



Reply Favorite

Date: May 18th, 2017 3:27 AM
Author: Razzmatazz Jade Set

Yes

(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333937)



Reply Favorite

Date: May 18th, 2017 3:28 AM
Author: Razzmatazz Jade Set

Yes

(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333940)



Reply Favorite

Date: May 18th, 2017 3:29 AM
Author: Hyperactive aquamarine den

Insane but this is just flame to push the bill down

(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333942)



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Date: May 18th, 2017 3:33 AM
Author: titillating brilliant ratface

I've never been hired by an insurance company, but I've seen billings to them in bad faith cases where the insured assigned its claims to my client.

Insurance defense firms seem to do just fine with making up for the low rates and oppressive rules by billing more time with more lawyers.

(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333948)



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Date: May 18th, 2017 3:35 AM
Author: Hyperactive aquamarine den

Yes they do lots of the more questionable tactics, including billing for multi clients at once.

Fee audits are nightmares generally.

(http://www.autoadmit.com/thread.php?thread_id=3618200&forum_id=2#33333951)