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Jeff Bezos Just Confirmed the "Question Mark Method" That Scares the Heck Out of

Jeff Bezos Just Confirmed the "Question Mark Method&quo...
Topaz boyish field queen of the night
  01/14/22
Respond ..,..,,;;';...'
cobalt up-to-no-good temple dingle berry
  01/14/22
do you happen to know anyone else who also notoriously emplo...
Topaz boyish field queen of the night
  01/14/22
evan39 is of counsel at Amazon confirmed
fighting galvanic dog poop sanctuary
  01/14/22
This happens at all big companies. It’s happened at e...
Cerebral range
  01/14/22


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Date: January 14th, 2022 3:18 PM
Author: Topaz boyish field queen of the night

Jeff Bezos Just Confirmed the "Question Mark Method" That Scares the Heck Out of Everyone at Amazon

How do you respond to a one-character email from your boss's boss's boss's boss?

BY BILL MURPHY JR., WWW.BILLMURPHYJR.COM

@BILLMURPHYJR

Jeff Bezos Just Confirmed the "Question Mark Method" That Scares the Heck Out of Everyone at Amazon

Getty Images

Imagine you're working at Amazon, and you get an email from your boss.

The subject line has a couple of those little "FWD:" notations, and you realize to your horror that the email originated with a customer, who sent a complaint directly to CEO Jeff Bezos.

Bezos forwarded it to your boss, with only a single character added: "?."

Or maybe he forwarded it to your boss's boss, who in turn forwarded it to your boss. It doesn't matter. It's in your in-box now, and it's your responsibility to respond--a response that will go all the way back to the founder and CEO.

Author Brad Stone revealed this "Bezos Question Mark Method" in his 2013 book, The Everything Store.

The book was controversial--McKenzie Bezos, Bezos's wife, panned it in an Amazon review, saying it had "way too many inaccuracies" and was "full of techniques which stretch the boundaries of non-fiction, and the result is a lopsided and misleading portrait of the people and culture at Amazon."

However, Jeff Bezos has now confirmed at least this question mark business, in an interview on stage at the George W. Bush Presidential Center in Texas.

"I still have an email address customers can write to. I see most of those emails. I see them and I forward them to the executives in charge of the area with a question mark. It's shorthand [for], 'Can you look into this?' 'Why is this happening?'" Bezos said.

As Julie Bort wrote on Business Insider, getting a Question Mark email from Bezos is both common and "a big deal."

The executive, in turn, will often foward it to the manager in charge of the area who will view the email with a sinking heart, one of them recently told us.

That's because the manager is then on the hook to drop everything, investigate, and get back with an answer. Sometimes that means a lot of research over nights and weekends, the Amazon manager recently told us.

That email address, by the way, in case you'd like to contact him: jeff@amazon.com. And now, five years later, it's confirmed.

https://www.inc.com/bill-murphy-jr/5-years-later-jeff-bezos-just-confirmed-jeff-bezos-question-mark-method-that-scares-heck-out-of-everyone-at-amazon-heres-how-it-works.html

(http://www.autoadmit.com/thread.php?thread_id=5007375&forum_id=2#43784144)



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Date: January 14th, 2022 3:20 PM
Author: cobalt up-to-no-good temple dingle berry

Respond ..,..,,;;';...'

(http://www.autoadmit.com/thread.php?thread_id=5007375&forum_id=2#43784159)



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Date: January 14th, 2022 3:22 PM
Author: Topaz boyish field queen of the night

do you happen to know anyone else who also notoriously employs the "question mark method"?

(http://www.autoadmit.com/thread.php?thread_id=5007375&forum_id=2#43784167)



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Date: January 14th, 2022 3:23 PM
Author: fighting galvanic dog poop sanctuary

evan39 is of counsel at Amazon confirmed

(http://www.autoadmit.com/thread.php?thread_id=5007375&forum_id=2#43784168)



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Date: January 14th, 2022 3:39 PM
Author: Cerebral range

This happens at all big companies. It’s happened at every company I have worked at. This actually sounds like a much more calm and mature way of dealing with these than going full boomer and calling some exec and screaming at him. LOL at comparing this to the median biglaw partner popping blood vessels in his eye and causing framed family photos to topple over and shatter during his daily tantrum because someone missed a comma or listed to: line recipients in the wrong order. Only a gigafaggot journalist could ever hear about this and think to try to turn it into some purported insight into a toxic corporate culture. There are like 50 better public examples of Bezos being a sociopath.

(http://www.autoadmit.com/thread.php?thread_id=5007375&forum_id=2#43784261)